Return Policy
At SinkBuddies, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, you may return it within 30 days from the date of delivery for a refund or exchange, subject to the following conditions:
1. Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items that have been used, damaged, or altered in any way may not be eligible for return.
2. Initiation of Return: To initiate a return, please contact our customer service team at [email address] or [phone number] to request a return authorization (RA) number. Returns made without an RA number may not be accepted.
3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.
4. Refund Processing: Once the returned item is received and inspected, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
5. Restocking Fee: A restocking fee may apply for certain returns, particularly for items that are returned in used or damaged condition. The restocking fee, if applicable, will be deducted from the refund amount.
6. Exclusions: The following items are not eligible for return:
- Personalized or customized items
- Items marked as final sale or clearance
- Gift cards or promotional items
7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately to arrange for a replacement or refund. We may request photo evidence of the damage for verification purposes.
8. Refusal of Return: We reserve the right to refuse any return that does not meet the above criteria or that is returned without prior authorization.
9. Contact Us: If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer service team at [email address] or [phone number].