Shipping Policy
1. Processing Time: Orders are typically processed and dispatched within 1-3 business days after payment confirmation. However, please allow up to 5 business days during peak seasons or holidays.
2. Shipping Methods: We offer standard shipping options for all orders, with estimated delivery times varying depending on the destination. We may also provide expedited shipping options for select products at an additional cost.
3. Shipping Rates: Shipping rates are calculated based on the weight of the order, the shipping method selected, and the destination address. You can view the shipping cost during the checkout process before finalizing your purchase.
4. Delivery Time: The estimated delivery time for standard shipping is typically 5 to 10 business days after dispatch, depending on the destination. Please note that delivery times may vary due to factors beyond our control, such as customs delays or inclement weather conditions.
5. Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment and estimate the delivery date.
6. International Shipping: We currently offer shipping to select international destinations. However, please note that additional customs duties, taxes, or fees may apply depending on the destination country's regulations. Customers are responsible for any applicable import duties or taxes.
7. Order Tracking: You can track the status of your order by entering the tracking number provided in the shipping confirmation email on our website's order tracking page.
8. Order Modifications: If you need to modify your shipping address or make any changes to your order, please contact our customer service team as soon as possible. Once an order has been dispatched, we may not be able to make changes to the shipping address.
9. Lost or Damaged Shipments: In the rare event that your order is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.
10. Contact Us: If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer service team.